Support

We have one mission: to support yours

At Gogo Business Aviation, our mission is simple: to keep your passengers, pilots and planes seamlessly and continually connected worldwide. That’s why we give you access to the most advanced monitoring and visibility tools, customer support infrastructure and trusted service team in business aviation today.

more info COMMERCIAL AIRLINE CUSTOMER SERVICE

The contact information below is for business aviation customers. If you are a commercial airline customer, please contact +1 877.350.0038 or Gogo Customer Care.

Contact Customer Service

Our Customer Service team is here to assist you with activations, application help, service plans, account set up and basic system operations.

Contact Technical Support

If you need urgent assistance with an installation or troubleshooting your system, Gogo Technical Support will quickly respond to help you.

Always innovating. Always available.

From advanced, IoT-based predictive and proactive services to 24/7/365 on-call support and regional onsite technicians, you can count on us during every phase of your connected aviation experience.

Field service engineers

Sometimes, you need an aviation connectivity expert on site. Our team of highly experienced field service engineers (FSEs) are strategically located at six major airport hubs across the U.S. and two locations in Europe to provide on-demand technical service and support where and when you need it. 

Gogo AVANCE

Gogo AVANCE is the software-centric platform upon which all AVANCE systems are built. It acts as the “brains-on-board” and enables predictive maintenance and on-demand system updates. It also powers Gogo DASH, which gives your inflight personnel and on-the-ground operations and support teams the ability to see what’s happening with your Gogo systems and networks.

Gogo DASH visibility tools

Gogo DASH is a powerful toolkit that gives your inflight personnel and on-the-ground operations and support teams the ability to see what’s happening with your Gogo systems and networks—so you can proactively take control of your experience.

Learn more about DASH

Product documentation, troubleshooting, and user guides

Download resources to troubleshoot and more.

Talk to a connectivity consultant

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