For over 25 years, we have been the driving force behind technology that connects the skies above to the world below. This passion drives us forward, while listening to you, our customers and partners, keeps us rooted to the unique needs of business aviation. Though we’ve grown into a global business, rest assured that we still think and operate like a company with plenty more to prove, create, and explore.
Gogo Business Aviation has shipped more than 17,000 systems worldwide, is a factory option at every major business aircraft manufacturer, and has solutions installed on the world’s largest fractional ownership fleets. It makes us the world’s most experienced provider of inflight connectivity and entertainment solutions to the business aviation industry – and it’s why our solutions are trusted more than any other provider.
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Gogo Business Aviation maintains industry partnerships to offer our customers an array of inflight connectivity and voice services, with the additional benefit of working with a single service provider, one easy way to manage your bill, and around-the-clock award-winning customer support.
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President, Business Aviation
Senior Vice President
Senior Vice President, Technology and Operations
Michael Syverson is the senior vice president of technology and operations at Gogo Business Aviation. In this role, he oversees the design, development and delivery of the products and services Gogo provides to the business aviation marketplace. More specifically, Syverson is responsible for product engineering (both software and hardware), certifications, application development, program management, supply chain, manufacturing, and production operations. During his tenure with Gogo, he’s overseen the development of a multitude of products including Gogo Vision, Gogo Text & Talk, and Gogo Biz 4G, in addition to business systems products.
Syverson has more than 20 years of experience developing and delivering technology and operations excellence across several industries including aviation, Internet and telecommunications. Prior to joining Gogo, he led various technology and program management organizations for several leading brands including U.S. Cellular, Orbitz, KPMG, and McDonnell Douglas. He holds a Bachelor of Science degree in accounting from the University of Missouri and is a certified public accountant by the state of Missouri. In addition, he holds Project Management Professional (PMP) certification.
Vice President, Customer Operations
Dave Glenn is vice president of customer operations for Gogo Business Aviation. In his current role, he directs many of the company’s customer-facing teams including tech support, sales engineering, network operations, training and data analytics. He drives a customer-centric approach to all aspects of the business, and his teams ensure Gogo’s products, processes and people support the best experience possible.
In his time with Gogo he’s overseen the team that ranked No. 1 in customer support for avionics in the Product Support Survey conducted by Aviation International News (AIN). In 2016 Gogo earned top billing in the annual survey for the sixth consecutive year. Glenn has a diverse background with 25 years of experience across various industries including aviation, Internet and software support.
Prior to Gogo he held leadership positions with the US Air Force, Covad Communications, and NICE Systems where he led global customer operations and support organizations. He has led global customer operations and support organizations that consisted of more than 1,000 personnel supporting customer bases of 500,000 and greater.
Additionally, Glenn has accumulated more than 3,000 flight hours as an evaluator navigator in the United States Air Force. He was a navigator aboard the C-130 Hercules, and was an Air Force 2 crewmember on the VC-137 in the 89th Airlift Wing at Andrews Air Force Base in Maryland. He earned a Bachelor of Science degree from the U.S. Air Force Academy; and a Master of Arts from Webster University.
Gogo's worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse group of technologists, marketers, strategists, and any other function you can think of- all working together in extraordinary harmony. And that's just the beginning.
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