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Gogo 5G: First to fly
Dealer FAQ

Q: Who is eligible for this promotion?

A: New and existing AVANCE L5 customers may take part in this program.


Q: What is the promotion?

A: Any new or existing L5 customer is eligible for a $30,000 loyalty incentive with a 5G system purchase order received by Dec. 31, 2022, under the following conditions:


DETAILS FOR NEW GOGO CUSTOMERS

  • The customer will place a complete Gogo 5G (AVANCE L5 + Gogo 5G equipment) order with an authorized Dealer by 12/31/22 and schedule the installation.                                   
  • Depending on 5G antenna availability, install the system with either the 5G antennas or the AVANCE L5 antennas.  
  • If the 5G antennas are not available, proceed with the installation anyway so the customer can enjoy incredible connectivity now. 
  • When the Gogo 5G antennas become available, replace the AVANCE L5 antennas with the new 5G antennas, send the AVANCE L5 antennas to us, and the customer will receive a $30,000 rebate.*

 

DETAILS FOR EXISTING AVANCE L5 CUSTOMERS
  • The customer will place a Gogo 5G equipment purchase order with an authorized Dealer by 12/31/22 and schedule the installation. 
  • When the current AVANCE L5 antennas are replaced with the new Gogo 5G antennas, send the AVANCE L5 antennas to us and the customer will receive a $30,000 rebate.*

Contact your Gogo sales representative for more information.


Q: What do we need to do?

A: 

  • Complete the promo request form available online. This can be done by you or the customer.
  • Place a purchase order for either the AVANCE L5 + 5G X3 systems (for new customers) or the 5G X3 Upgrade system (for existing L5 customers).  The PO must be submitted by 12/31/2022.
  • For each upgrade path the requirements are slightly different: 
    • For current L5 customers, after installation of the X3 system and 5G antennas, the L5 antennas should be sent to Gogo using the RMA labels provided. 
    • For new L5 customers, if the 5G antennas are not available at the time of install, they can proceed with the installation using the current L5 antennas. Upon availability and installation of the 5G antennas, the L5  antennas must be returned to Gogo. Classic ATG customers must follow this same path in addition to returning the Classic ATG hardware using the RMA labels provided by Gogo. 
  • Complete the installation and deliver the aircraft in DASH.  This will give the customer the ability to complete the SSA to activate service. The customer must activate service before Dec. 31, 2023.
  • The customer will be issued a rebate from Gogo in approximately 4-8 weeks after the equipment is received in our system and the SSA has been completed.


Q: Who is responsible for returning the Classic ATG system or DDA Antennas from the aircraft?

A: The customer purchasing the AVANCE system is responsible for ensuring that their old hardware is returned to Gogo, although they may need assistance from their Dealer. Once the hardware has been received by Gogo, and the new system is activated with an active SSA in place, the rebate will be issued directly to the customer. 

  
Q: How will I be notified when a customer requests an upgrade?

A: You will receive an email when a customer completes the promo request forms.

 
Q: I’m currently installing an AVANCE L5 system, can the customer retroactively get this credit?

A:  Yes, but they will need to upgrade to the X3 and 5G antennas with a purchase order placed by Dec. 31, 2022 and return their L5 antennas to Gogo once the 5G antennas are installed.

 
Q: If a customer places an order by Dec. 31, 2022 but doesn't have it installed, will they qualify for the rebate?

A: Yes, they will qualify for the program if the online form is completed, a purchase order is received by Dec. 31, 2022, and service is activated by Dec 31. 2023.

 
Q: My customer is purchasing a new pre-owned aircraft with an existing Classic ATG system. Do they qualify for this promotion?

A: Yes. They must upgrade to an AVANCE L5 to receive the promotion. Please contact Gogo Sales Operations to confirm the existing unit at basales@gogoair.com or +1.888.328.0200.

 
Q: We have AVANCE L5 systems in our inventory. Do we need to buy systems specifically for this promotion?

A: No. You can use existing inventory.

 
Q: What do I need to send back to Gogo?

A: For existing L5 customers, they must return the L5 antennas upon installation of the 5G antennas. For Classic ATG customers, the Classic ATG LRU must also be returned once it’s been removed. Shipping details will be provided on the RMA form.

 
Q: Can I check the eligibility status of my customer?

A: Yes. If you’d like to find out if your customer is eligible for the promotions, please contact Sales Operations at basales@gogoair.com or +1.888.328.0200.

 
Q: What if the customer’s account has a past due balance?

A: If the customer has a past due balance on their monthly service account, the past due balance must be paid in full and the customer account must be in good standing before the customer will qualify for the program. 


Q: Who should I contact with questions?

A: Your Gogo Aftermarket Channel Manager can help answer questions. You can also contact Gogo Sales Operations at +1.888.328.0200 or basales@gogoair.com.

If your customer has questions about service plans or the status of their account, please have them reach out to Gogo Customer Operations at +1.888.286.9876 or bacustomerservice@gogoair.com.

 

Customer FAQ

Q: Who is eligible for this promotion?

A: New and existing AVANCE L5 customers may take part in this program.


Q: What is the promotion?

A: Any new or existing L5 customer is eligible for a $30,000 loyalty incentive with a 5G system purchase order received by Dec. 31, 2022, under the following conditions:

 

DETAILS FOR NEW GOGO CUSTOMERS
  • Place a complete Gogo 5G (AVANCE L5 + Gogo 5G equipment) order with an authorized Dealer by 12/31/22 and schedule your installation.   
  • ​Depending on 5G antenna availability, your Dealer will install your system with either the 5G antennas or the AVANCE L5 antennas.  
  • If the 5G antennas are not available, proceed with the installation anyway so you can enjoy incredible connectivity now. 
  • When your Gogo 5G antennas become available, replace your AVANCE L5 antennas with the new 5G antennas, send the AVANCE L5 antennas to us, and you’ll receive a $30,000 rebate.*
DETAILS FOR EXISTING AVANCE L5 CUSTOMERS
  • Place a Gogo 5G equipment purchase order with your authorized Dealer by 12/31/22 and schedule your installation. 
  • When you replace your current AVANCE L5 antennas with the new Gogo 5G antennas, send the AVANCE L5 antennas to us and you’ll receive a $30,000 rebate.*

Contact your Gogo sales representative for more information.


Q: What do we need to do?

A:

  1. For NEW L5 customers – place a PO by Dec. 31, 2022 for the full L5+X3 system. For EXISTING L5 customers – place a PO by Dec. 31, 2022 for the full X3 system upgrade. 
  2. Complete the promo request form available online. This can be done by you or your installing Dealer. 
  3. Once we receive the form, and the purchase order from your installing Dealer, your Gogo Regional Sales Manager will reach out to confirm your promotion eligibility.
  4. After installation of the Gogo 5G antennas, the L5 antennas must be sent back to Gogo. Your Dealer will return them after receiving an RMA (return material authorization) from Gogo.  
  5. Complete a Subscriber Service Agreement (SSA) to activate service. Both the service activation and the L5 antenna return must be completed by Dec. 31, 2023.
  6. You will be issued a rebate from Gogo in approximately 4-8 weeks after the equipment is received and the SSA has been completed.


Q: What is the process for receiving a rebate?

A: When a rebate is due, our Accounting team will pay out the rebate based on the information provided in your program registration form.  The payment will then be processed via check. Please allow 4-8 weeks for processing.  


Q: Do I get the 5G antennas for free? 

A: No. You must purchase the full 5G system (L5+X3 for new customers, X3 for existing L5 customers). If the 5G antennas are not available from Gogo at the time of your install, you will install L5 antennas. Once the 5G antennas become available and are installed, you must return your aircraft’s L5 antennas to Gogo to participate in the promo.


Q: I’m currently installing an AVANCE L3 system, can I receive this credit?

A:  No. Only new or existing AVANCE L5 customers are eligible.


Q: My ATG system is not currently activated. Am I eligible for the promotion? 

A: Yes! Just follow the directions for a NEW customer and purchase the AVANCE L5 and 5G X3 systems.  


Q: I don’t have any Gogo connectivity system today. Am I eligible for the promotion?

A: Yes! Just follow the directions for a NEW customer and purchase the AVANCE L5 and 5G X3 systems.


Q: If I place an order by December 31, 2022 but don’t have it installed by then, will I qualify for the rebate?

A: Yes, you will qualify for the program if the online form is completed, a Purchase Order (PO) is received, the original L5 antennas are shipped back to Gogo, and service is activated by Dec 31, 2023.


Q: What if my account has a past due balance?

A: Your account must be in good standing to qualify for the promotion. If your account has a past due balance on your monthly service account, the past due balance must be paid in full before you will qualify for the program.


Q: I’m purchasing a new pre-owned aircraft. Do I qualify for this promotion? 

A: Yes! If you complete the install with the existing L5 antennas and meet the additional requirements of the promotion, you will receive the full $30,000 credit. You can work with your Gogo dealer on the purchase of an AVANCE L5+X3 system for your new pre-owned aircraft and complete the online request form.


Q: Who should I contact with questions?

A: Your Gogo Regional Sales Manager can help answer questions. You can also contact Gogo Sales Operations at +1.888.328.0200 or basales@gogoair.com. If you have questions about service plans or the status of your account, please reach out to Gogo Customer Operations at +1.888.286.9876 or bacustomerservice@gogoair.com.

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