New Horizon Promo FAQs

Q: Am I eligible for the promotion?
A: Only new Gogo Biz Data service aircraft without a classic ATG (1000/2000/4000/5000/8000) installed are eligible, not a new production aircraft. If you are an existing customer with Iridium or SwiftBroadband service, your account must not be past due to qualify and only in-service aircraft can qualify, no new deliveries.

For clarity, when we refer to new customer, it pertains to the aircraft not the person (i.e. – if someone has three planes and two already have Gogo systems installed and the third does not, only the third plane is eligible for the promo to install an AVANCE L3 or L5.)


Q: What is the promotion for AVANCE L5?
A: If you are installing an AVANCE L5, you will receive a $25,000 rebate OR 6 months of Gogo Biz 4G Pro service $4,345/month. If you select a streaming plan, you will get up to the $4,345 each month towards the cost of the plan but will be billed for the remainder of the plan cost ($26,070 value can be used toward streaming plan).
 
Q: What is the promotion for AVANCE L3?
A: If you are installing an AVANCE L3, you will receive a $12,000 rebate OR 3 months of Gogo Biz Pro $4,095/month. If you select a different plan, you will get up to the $4,095 each month towards the cost of the plan for 3 months.

Q: When does my free service start (if the free service option was selected)?
A: If you selected to receive the free service option, your free service will begin when you complete a new Subscriber Service Agreement (SSA). You can do this after installation by contacting bacustomerservice@gogoair.com

Q: When do I receive my install rebate (if the install rebate option was selected)?
A: If you selected to receive the install rebate option, a member of our Accounting team will reach out to you to gather your bank information/payment details when you complete a new Subscriber Service Agreement (SSA). You can do this after installation by contacting bacustomerservice@gogoair.com. Due to COVID-19, all install rebate payments are being processed via Wire or ACH and deposited directly into your company’s bank account. Payment of the rebate will be processed within 2-4 weeks of confirming your banking instructions.

Q: What do I need to do?
A: Whether you want an installation rebate or you want the service credit, you or your dealer must register for the promotion before the installation and activation are completed using the New Horizon Promo form

Q: Is this promotion available for both AVANCE L5 and L3 systems?
A: Yes, it is available to customers who purchase and install an AVANCE L5 or L3. The offer for each system is different though (refer to details above).

Q: Can I check if I’m eligible for this promotion?
A: Yes. If you or your dealer would like to find out if you’re eligible for the New Horizon Promo, please contact Sales Operations at BAsales@gogoair.com, +1 303.301.3271 or toll-free at 888.328.0200.

Q: Who should I contact with questions?
A: You can contact a Gogo authorized dealer. You can also contact Gogo Sales Operations at +1-303-301-3271, toll-free at 888.328.0200 or  BAsales@gogoair.com.

If you have questions about service plans or the status of your account, please reach out to Gogo Customer Operations at 888.286.9876 or bacustomerservice@gogoair.com. You can also visit business.gogoair.com/how-to-buy/data-voice-plans/ for plan information.


Q: What if my account has a past due balance?
A: If you have a past due balance on the aircraft account for any existing Gogo service, then the past due balance must be paid in full before you can qualify for the program.

Q: I'm currently installing an AVANCE system, can I retroactively get this credit?
A: No. The promotion is valid from May 1st, 2020, through Dec. 31st, 2020. To be eligible for the promotion, installation must take place between May 1st and Dec 31st 2020 and the New Horizon Promo form must be completed prior to activation.

Q: If I place an order by Dec. 31, 2020, but don’t have it installed, will I qualify for the credit?
A: Yes, you will qualify for the program if the online New Horizon Promo form is completed by Dec. 31st, 2020, and service is activated by June 30th, 2021.

Q: Can I qualify for the promotion on multiple aircraft?
A: Yes. Customers who install an AVANCE L5 or L3 on multiple aircraft that currently do not have Gogo service are eligible for this promotion. Customers with an aircraft that has a Gogo system already installed will not qualify, but you can view our customer promotions to see if you’re eligible here.

Q: I’m on the fleet program. Am I eligible for the promotion?
A: No. Aircraft on a service pricing agreement (fleet program) are not eligible for this program; we'd like to create an upgrade plan that best meets your needs however so please contact your Regional Sales Manager to discuss options.

Q: I’m purchasing a new pre-owned aircraft. Do I qualify for this promotion?
A: If you’re purchasing a new pre-owned aircraft that does not have a Gogo system installed, then you qualify for this promotion. If your new pre-owned aircraft has a Gogo classic ATG system installed, then you might qualify for one of our other customer promotions.

Q: Can I pause my free service?
A: The free service begins when the SSA is completed. It cannot be paused or deferred to a later time.
 
Q: If I select the “free service” option on the Registration Form, then how will this plan appear on my monthly service invoice?
A: Upon activation of a new AVANCE system, you will see the Gogo Biz Data Pro charge on your aircraft service invoice -AND- a credit line item to offset the charge (netting to $0 charge). This will provide you with visibility into Pro Plan pricing/discounts billed, along with allowing us to track which aircraft are receiving free service from the program.
 
Q: I understand that all customers purchasing AVANCE must complete a new SSA to select a new service plan. What if I select a different plan than Pro on the SSA?
A: If you select a non-streaming plan other than Pro on your SSA, then you will initially start billing the Gogo Biz Data Pro plan for the first 6 or 3 months of activation, depending on what type of equipment is being installed. The original plan selected on the SSA will start billing after the promotional Gogo Biz Data Pro plan expires.

If you select a streaming plan, then you will be billed the streaming plan upon activation with a monthly credit of the same amount (up to the value of the Gogo Biz Data Pro plan). The credit would terminate 6 or 3 months after activation depending on what type of equipment is being installed and the streaming plan would continue billing without the credit.

Q: What type of AVANCE L5 service plan do I have to purchase?
A: If you opt to receive free service, you’ll receive up to 6 months of the Gogo Biz 4G Pro plan, or you can select a plan of your choice and receive up to 6 months credit towards the service. If you opt to select a more expensive plan, such as the Gogo Biz 4G 15000 plan with streaming, you will be responsible for covering any additional costs that surpass the $4,345 per month credit for Pro service.

Q: What type of AVANCE L3 service plan do I have to purchase?
A: If you opt to receive free service, you’ll receive up to 3 months of the Gogo Biz Pro plan free. If you opt to select a different plan on your SSA, then you will be billed 3 months of free Pro service and then automatically revert back to your original plan selection.

Q: I am purchasing a new production aircraft. Do I qualify for this promotion?
A: No. The New Horizon Promo is intended for existing aircraft without a classic ATG (1000/2000/4000/5000/8000) system installed. Please contact your Regional Sales Manager, or Gogo Sales Operations at 888.328.0200 or BAsales@gogoair.com so we can determine your eligibility.

Q: Is the service credit transferable if I sell my aircraft?
A: No. The credit is not transferable to either another aircraft or another owner. For changes in management company, a letter from the prior management company would need to be provided to Customer Operations to transfer any remaining free service.

Q: Does the announcement of Gogo 5G mean that I should wait to install an AVANCE system?
A: Gogo 5G will be compatible with our AVANCE L5 systems. Customers will need to install an AVANCE L5 system in order to utilize the Gogo 5G network.
 

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