Power of 5 Program FAQs


Dealer FAQs

Q: Who is eligible for the promotion?

A: Any customer that currently has an installed ATG system (ATG 1000, 2000, 4000, 5000, 8000) with active Gogo Biz® Data.
 

Q: What are customers actually getting?

A: With a purchase of AVANCE L5, loyal Gogo customers will receive a free X3 LRU (5G). Their deposit of $10,000 is required for the 5G antennas.
 

Q: What is the X3 system MSRP?

A: The X3 system pricing will have an MSRP of $92,985. The X3 LRU is $50,995 and the MB13 antennas are $20,995 each (two antennas will be required). Please note that this is ROM pricing and final pricing will be available at AEA in 2020 (Q1 2020).
 

Q: Is the certificate for the free X3 LRU and antenna deposit transferrable?

A: Yes. If the aircraft owner is selling the aircraft, they may transfer the certificate to a new owner. Alternately, if a certificate holder purchases another plane already equipped with an AVANCE L5, they may use the certificate to upgrade that aircraft. Certificate must be provided by dealer along with the future 5G/X3 PO to qualify.
 

Q: Is the antenna deposit refundable?

A: Yes, the $10,000 deposit for the X3 antennas is refundable until 9/30/2020. 
 

Q: What do dealers need to do?
A:
  1. Have the customer complete the registration/verification form.
  2. Submit a PO for the AVANCE L5 system. Gogo will invoice the customer for the deposit on the antennas. Deposit must be paid within 30 days of invoice date.
  3. After installation of the AVANCE L5, you need to send Gogo one of the classic ATG LRU.
Q. Does it have to be a new PO or can we use existing AVANCE L5 inventory?

A. A new PO is not required but the customer or dealer must complete the online form to ensure they receive their X3 certificate.
 

Q. Is this open for all ATG systems?

A: Yes. Any ACTIVE customer using an ATG 1000/2000/4000/5000/8000 may take part in this program.
 

Q: Can someone take advantage of the Power of Promotion if they don’t currently have an ATG system?

A: No. This promotion is a customer loyalty program. New customers are encouraged to reach out to Gogo’s sales team for a connectivity solution to meet their needs.
 

Q: Does it have to be an AVANCE L5?

A: Yes, the Power of 5 Program is limited to customers who install an AVANCE L5. Today, the AVANCE L5 is used to access Gogo’s 4G network. In the future, L5 and X3 will work together aggregate the bandwidth of both 2.4 GHz and 850 MHz spectrum frequencies to provide a superior experience.
 

Q: What do I need to send back to Gogo?

A: Once the classic ATG system has been removed, you need to send the classic ATG LRU.
 

Q: When will the 5G network be available?

A: The 5G network is expected to launch in the second half of 2021. You can expect to hear lots more about the technology between now and then including expected performance, hardware specifications and hardware availability.
 

Q: When will Gogo be able to provide wiring provisions for the X3 interface?

A: A 5G milestone schedule and communications plan will be provided to dealers, OEMs and key partners in Q1 2020.
 

Q: What if a customer already has an AVANCE L5? Am I eligible for the Power 5 promotion and able to receive a free X3 LRU?

A: No. The Power of 5 promotions are only available for new AVANCE L5 installations, we will announce a future promotion for loyal Gogo customers who have already installed an AVANCE L5 and would like to connect to the 5G network.
 

Q: Who should I contact with questions?

A: Your Gogo regional sales manager can help answer questions. You can also contact Gogo sales operations at +1.888.328.0200 or basales@gogoair.com.
If your customer has questions about service plans or the status of their account, please have them reach out to Gogo customer operations at +1.888.286.9876 or bacustomerservice@gogoair.com.



CUSTOMER FAQS

Q: What am I getting & why?

A: When you purchase and install an AVANCE L5, you’ll receive a free X3 LRU. Your deposit of $10,000 will be used toward the X3 antennas and to secure your spot for the launch of the 5G network. The MSRP for the X3 LRU is $50,995, making this an exceptional deal for Gogo customers.
 

Q: Do I have to buy the AVANCE L5 or can I just buy the X3 LRU?

A: Today, the AVANCE L5 is used to access Gogo’s 4G network. It is the brains of the system and provides needed control for 2.4Ghz along with providing access to Gogo’s 5G network.
 

Q: What is the X3 system MSRP?

A: The X3 system pricing will have an MSRP of $92,985. The X3 LRU is $50,995 and the MB13 antennas are $20,995 each (two antennas will be required). Please note that this is ROM pricing and final pricing will be available at AEA in 2020 (Q1 2020). These prices do not include the purchase of the AVANCE L5 and do not include any installation. Please speak with an authorized Gogo dealer for more information.
 

Q: When will you invoice me?

A: Once you’ve completed the online form, you will be invoiced $10,000 for the deposit on the X3 antennas. It will be a separate invoice and not part of your standard monthly invoice from Gogo. It must be paid within 30 days of invoice date.
 

Q: How does the certificate work?

A: The certificate entitles you to a free X3 LRU and documents that you’ve paid a deposit for the antennas. It also guarantees your spot when inventory is available.
 

Q: When will you begin shipping the X3 LRU and antennas?

A: The 5G network is expected to launch in the second half of 2021. You can expect to hear lots more about the technology between now and then including hardware availability.
 

Q: Is the antenna deposit refundable?

A: Yes, the $10,000 deposit for the X3 antennas is refundable until 9/30/2020.
 

Q: Do I have to use the same dealer for the X3 installation that I used for the L5 installation?

A: No, once you’ve paid your deposit and the ATG system has been received by Gogo, you’ll receive your X3 certificate. When it comes time to install your X3 system, you may choose any Gogo authorized dealer you’d like to work with.
 

Q: Is there a deadline for completing the installation of the X3 LRU and antennas?

A: The 5G network is expected to launch during the second half 2021 with hardware inventory available on or before that time. Customers will have until the end of 2022 to install the free Gogo X3 LRU and antennas.
 

Q: I don’t have an ATG system currently in my aircraft, what promotion/deal do you have for me?

A: The Power of 5G Promotion is a loyalty program for Gogo Biz customers. If you use other Gogo services, please reach out to your regional sales manager to discuss options for equipping your aircraft with 3G, 4G or 5G connectivity.
 

Q: My ATG system is not currently activated. If I activate it now, am I eligible for this promotion?

A: Yes! Please contact customer support so that we can activate your ATG system. Once your system is activated, you can work with your Gogo dealer on the purchase of an AVANCE L5 and complete the online request form.
 

Q: Is the certificate transferable if I sell the plane?

A: Yes. If the aircraft owner is selling the aircraft, they may transfer the certificate to a new owner. Alternately, if a certificate holder purchases another plane already equipped with an AVANCE L5, they may use the certificate to upgrade that aircraft.
 

Q. Is this open for all ATG systems?

A. Yes. Any ACTIVE customer using an ATG 1000/2000/4000/5000/8000 may take part in this program.
 

Q. I’m currently installing an AVANCE system, can I retroactively get this credit?

A. No. The promotion is valid from October 22, 2019 through December 31, 2020. You must complete the “program request form and the dealer must verify customer eligibility prior to installation. Equipment shipped between Oct 22, 2019 and December 31, 2020 would qualify as long as it is accompanied by a request form completed during same time period. We will announce a future promotion for loyal Gogo customers who have already installed an AVANCE L5 and would like to connect to the 5G network.
 

Q: What if I have already installed an AVANCE L5? Am I eligible for the Power 5 promotion and able to receive a free X3 LRU?

A: While the Power of 5 promotions are only available for new AVANCE L5 installations, we will announce a future promotion for loyal Gogo customers who have already installed an AVANCE L5 and would like to connect to the 5G network.
 

Q: If I place an order before December 31, 2020 but don’t have it installed, will I qualify for the free LRU?

A: Yes, you will qualify for the program if the online form is complete by December 31, 2020 and service is activated on your AVANCE L5 by June 30, 2021.
 

Q. My ATG system is old, do I still get the full X3 LRU?

A. As long as you have a Classic ATG installed with active (current) service today, you qualify for the service credit or install credit for that aircraft.
 

Q: Can I get the discount on multiple aircraft?

A: Yes. Customers who receive a multi-aircraft discount are eligible for this promotion. Privately owned aircraft that are on a management certificate are eligible as well. Large fleet owners are encouraged to contact their regional sales manager so we can create a program that meets your needs.
 

Q: What if my account has a past due balance?

A: Your account must be in good standing to qualify for the promotion. If your account has a past due balance on your monthly service account, then the past due balance must be paid in full before you will qualify for the program.
 

Q: Who should I contact with questions?

A: Your Gogo regional sales manager can help answer questions. You can also contact Gogo sales operations at +1.888.328.0200 or basales@gogoair.com. If your customer has questions about service plans or the status of their account, please have them reach out to Gogo customer operations at +1.888.286.9876 or bacustomerservice@gogoair.com.
 

Q: I’m purchasing a new aircraft. Do I qualify for this promotion?

A: The promotion is intended for aircraft with active Gogo ATG Biz service. However, if you are currently a Gogo customer and purchasing a new aircraft, please contact your regional sales manager so we can determine your eligibility for the promotion.

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