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Gogo 5G: L5 Antenna Exchange FAQ

Q: Who is eligible for this $30,000 antenna exchange promotion?

A: New and existing AVANCE L5 customers may take part in this program.
 

Q: I heard you expanded the First To Fly promotion to include a $50,000 rebate - can I switch to that?

A: Yes! We are so excited about the launch of our 5G network that we're celebrating by expanding the First To Fly promo. Anyone who has already signed up for the $30,000 antenna exchange promotion will be automatically upgraded to our new promotion; you can read more about it here. If you do not want to be upgraded, please contact us and we'll honor your request.
 

Q: Can I get both promotions at once?

A: No, you are only eligible for either the $30,000 antenna exchange promotion or the $50,000 X3 rebate; you cannot get both.

 

Q: What is the promotion?

A: Any new or existing L5 customer is eligible for a $30,000 loyalty incentive with a 5G system purchase order, under the following conditions:


DETAILS FOR NEW GOGO CUSTOMERS
  • Place a complete Gogo 5G (AVANCE L5 + Gogo 5G equipment) purchase order with an authorized Dealer and schedule your installation.

  • Depending on MB13 antenna availability, your Dealer will install your system with either the new MB13 antennas or the AVANCE L5 antennas.  

  • If the MB13 antennas are not available, proceed with the installation to enjoy incredible connectivity now. 

  • When your MB13 antennas become available, replace your AVANCE L5 antennas with the new antennas and send the AVANCE L5 antennas back to us - we must receive your returned L5 antennas prior to 12/31/2023 for you ro receive the $30,000 rebate.
  • ​Activate service on your AVANCE L5 system by 12/31/2023 to qualify for the rebate.
 
DETAILS FOR EXISTING AVANCE L5 CUSTOMERS
  • Place a Gogo 5G equipment purchase order with your authorized Dealer and schedule your installation. 
  • When you replace your current AVANCE L5 antennas with the new MB13 antennas, send the AVANCE L5 antennas to us and reactivate service to receive a $30,000 rebate - these items must be completed by 12/31/2023.

Contact your Gogo sales representative for more information.
 

Q: What do we need to do?

A:

  1. For NEW L5 customers – place a PO for the full L5+X3 system. For EXISTING L5 customers – place a PO for the full X3 system upgrade. 
  2. Complete the promo request form available online by 12/31/22. This can be done by you or your installing Dealer. 
  3. Once we receive the form, and the purchase order from your installing Dealer, your Gogo Regional Sales Manager will reach out to confirm your promotion eligibility.
  4. After installation of the new MB13 antennas, the L5 antennas must be sent back to Gogo. Your Dealer will return them after receiving an RMA (return material authorization) from Gogo.  
  5. Complete a Subscriber Service Agreement (SSA) to activate service. Both the service activation and the L5 antenna return must be completed by Dec. 31, 2023.
  6. You will be issued a rebate from Gogo in approximately 4-8 weeks after the equipment is received and the SSA has been completed.
  

Q: What is the process for receiving a rebate?

A: When a rebate is due, our Accounting team will pay out the rebate based on the information provided in your program registration form. The payment will then be processed via check. Please allow 4-8 weeks for processing after you’ve met all of the qualifications detailed above.
 

Q: Do I get the MB13 antennas for free? 

A: No. You must purchase the MB13 antennas as part of your 5G equipment purchase order. If the MB13 antennas are not available from Gogo at the time of your install, L5 antennas will be installed to ensure you can begin to experience incredible 4G connectivity immediately. Once the MB13 antennas become available and are installed, you must return your aircraft’s L5 antennas to Gogo to participate in the promo.

 

Q: I’m currently installing an AVANCE L3 system, can I receive this credit?

A:  No. Only new or existing AVANCE L5 customers are eligible.
 

Q: My ATG system is not currently activated. Am I eligible for the promotion? 

A: Yes! Just follow the directions for a NEW AVANCE L5 customer.  
 

Q: I don’t have any Gogo connectivity system today. Am I eligible for the promotion?

A: Yes! Just follow the directions for a NEW customer and purchase the AVANCE L5 plus 5G system.
 

Q: If I place an order by December 31, 2022 but don’t have it installed by then, will I qualify for the rebate?

A: Yes, you will qualify for the program if the online form is completed by Dec 31, 2022, a Purchase Order (PO) is received, the original L5 antennas are shipped back to Gogo, and service is activated by Dec 31, 2023.
 

Q: What if my account has a past due balance?

A: Your account must be in good standing to qualify for the promotion. If your account has a past due balance on your monthly service account, the past due balance must be paid in full before you will qualify for the program.
 

Q: I’m purchasing a new pre-owned aircraft. Do I qualify for this promotion? 

A: Yes! If you complete a new install with the existing L5 antennas, or the aircraft you are purchasing already has AVANCE L5 onboard, and meet the additional requirements of the promotion, you will receive the full $30,000 credit. You can work with your Gogo dealer on the purchase of an AVANCE L5+5G system for your new pre-owned aircraft and complete the online request form.

 

Q: Who should I contact with questions?

A: Your Gogo Regional Sales Manager can help answer questions. You can also contact Gogo Sales Operations at +1.888.328.0200 or basales@gogoair.com. If you have questions about service plans or the status of your account, please reach out to Gogo Customer Operations at +1.888.286.9876 or bacustomerservice@gogoair.com.

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