A: New and existing AVANCE L5 customers may take part in this program.
A: Yes! We are so excited about the launch of our 5G network that we're celebrating by expanding the First To Fly promo. Anyone who has already signed up for the $30,000 antenna exchange promotion will be automatically upgraded to our new promotion; you can read more about it here. If you do not want to be upgraded, please contact us and we'll honor your request.
A: No, you are only eligible for either the $30,000 antenna exchange promotion or the $50,000 X3 rebate; you cannot get both.
A: Any new or existing L5 customer is eligible for a $30,000 loyalty incentive with a 5G system purchase order, under the following conditions:
Place a complete Gogo 5G (AVANCE L5 + Gogo 5G equipment) purchase order with an authorized Dealer and schedule your installation.
Depending on MB13 antenna availability, your Dealer will install your system with either the new MB13 antennas or the AVANCE L5 antennas.
If the MB13 antennas are not available, proceed with the installation to enjoy incredible connectivity now.
Contact your Gogo sales representative for more information.
A: When a rebate is due, our Accounting team will pay out the rebate based on the information provided in your program registration form. The payment will then be processed via check. Please allow 4-8 weeks for processing after you’ve met all of the qualifications detailed above.
A: No. You must purchase the MB13 antennas as part of your 5G equipment purchase order. If the MB13 antennas are not available from Gogo at the time of your install, L5 antennas will be installed to ensure you can begin to experience incredible 4G connectivity immediately. Once the MB13 antennas become available and are installed, you must return your aircraft’s L5 antennas to Gogo to participate in the promo.
A: No. Only new or existing AVANCE L5 customers are eligible.
A: Yes! Just follow the directions for a NEW AVANCE L5 customer.
A: Yes! Just follow the directions for a NEW customer and purchase the AVANCE L5 plus 5G system.
A: Yes, you will qualify for the program if the online form is completed by Dec 31, 2022, a Purchase Order (PO) is received, the original L5 antennas are shipped back to Gogo, and service is activated by Dec 31, 2023.
A: Your account must be in good standing to qualify for the promotion. If your account has a past due balance on your monthly service account, the past due balance must be paid in full before you will qualify for the program.
A: Yes! If you complete a new install with the existing L5 antennas, or the aircraft you are purchasing already has AVANCE L5 onboard, and meet the additional requirements of the promotion, you will receive the full $30,000 credit. You can work with your Gogo dealer on the purchase of an AVANCE L5+5G system for your new pre-owned aircraft and complete the online request form.
A: Your Gogo Regional Sales Manager can help answer questions. You can also contact Gogo Sales Operations at +1.888.328.0200 or firstname.lastname@example.org. If you have questions about service plans or the status of your account, please reach out to Gogo Customer Operations at +1.888.286.9876 or email@example.com.
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