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Customer Tools and Information

Let's put more power in your hands

Take your Gogo experience from good to great. From management tools to webinars and new product information, now you have all the customer tools you need all in one place.

Watch the on-demand webinar: 6 tips to improve your in-cabin Wi-Fi performance

During this 15-minute webinar, you will discover 6 simple tips you can use today to take your inflight Wi-Fi from good to great. It offers best practices that help you improve the airborne internet experience for all on board.

Gogo DASH visibility and monitoring toolkit

Gogo DASH gives your inflight personnel and on-the-ground operations and support teams the ability to see what's happening with your entire Gogo connectivity experience.

  • The DASH mobile app lets inflight personnel quickly check the health status of all Gogo services and systems on board.
  • The DASH portal enables ground-based operations and support teams to monitor critical information on Gogo connectivity performance, bandwidth and device use, network health, and available services.

Request your DASH login

Account management tools

MyGogoAir

Your online portal to access your Subscriber Services Agreement, account and usage information.

E-Bill

The fast and easy way to check billing information and make payments.

How to use mygogoair and e-bill

Watch these videos to learn how to use mygogoair and e-bill to stay in the know on all your account info.

4 quick tips to optimize your cabin internet performance

Knowing how to maximize your available bandwidth can make a big difference in inflight Wi-Fi performance. A few key ideas can help you get the most from your airborne connections.

Limit the number of active devices

Remember that even “inactive” devices consume small amounts of bandwidth. Power them down when you can, and disable automatic updates while you’re in the air.

Suspend cloud services

Don't use valuable inflight data with background tasks that can easily be done on the ground. Turn off services like: iCloud, Google Drive, etc., and sync them once you’ve landed.

Be aware of what data types you’re consuming

For example, watching a video will consume exponentially larger volumes of bandwidth than downloading an Excel sheet. And content within apps, like that autoplaying Facebook video, can stealthily rob you of bandwidth.

Understand your options for streaming or viewing video

Download what you want to watch prior to take-off or enroll in an inflight entertainment (IFE) service, such as Gogo Vision. Gogo Vision delivers movies, TV shows and other media directly from an aircraft server versus streaming content in flight, minimizing unexpected data charges.

Customer resources and product documentation

Information at your fingertips. Here you can quickly download the latest user guides, product brochures and seatback cards for your Gogo solutions.

AVANCE L5

Gogo AVANCE™ L5 is the fully integrated, platform-based system that delivers the entire Gogo Biz® 4G experience.

AVANCE L3

Gogo AVANCE L3 connects your aircraft to the proven Gogo Biz network and provides a customizable experience.

ATG and UCS systems

Gogo ATG systems started the inflight Wi-Fi revolution, delivering domestic broadband internet and voice for almost any aircraft.

Smart cabin systems

Smart Cabin Systems - SCS Elite and SCS Media, provide a simple, powerful way to integrate your personal mix of technologies and bring your ideal cabin experience to life.

Customer service and technical support

Your Gogo service comes with one very important extra benefit: our worldwide support team. No matter where you are, what you need, or when you need it, we'll be there for you. Check out our support FAQs to see our most commonly asked support topics. 

Contact Customer Service

Our Customer Service team is here to assist you with activations, application help, service plans, account set up and basic system operations.

Contact Technical Support

If you need urgent assistance with an installation or troubleshooting your system, Gogo Technical Support will quickly respond to help you.