Aircell Receives #1 Ranking in Key Product Support Survey

LOUISVILLE, CO. – August 17, 2004 – In the 2004 edition of the annual Product Support Survey conducted by respected newsmagazine Aviation International News, Aircell placed first among all airborne telecommunication providers and third out of 19 manufacturers included in the survey’s Avionics category.

The survey asked 16,157 flight department managers, chief pilots, and other worldwide industry constituents to rate their personal after-sale-support experiences with “more than 60 major manufacturers” in aviation and “nearly 80 of their products.”

Reporting the survey results in its August 2004 issue, the publication included a number of write-in comments from respondents. One of them was from Chuck Letizia, maintenance director of an aircraft management concern operating three corporate jets from its base in the northeastern United States. “Mary” at Aircell “defines customer service”, said Mr. Letizia. “I’ve found none better”.

“This latest survey is a tribute to the dedication of all the people at Aircell and a great recognition of the leading role that Aircell has carved out in the industry”, commented Jack Blumenstein, Aircell Chairman and CEO.

Aviation International News, a publication of The Convention News Co., Inc., Midland Park, NJ, is a leading trade publication that covers worldwide business, regional, and commercial aviation.

Aircell® is the leader in global airborne telecommunications for the Business Aviation market. Its products are offered by virtually every fixed- and rotor-wing airframe manufacturer in business aviation, and are installed aboard the world’s four largest fractional ownership fleets. A single-source, turnkey provider of equipment, service, and technical support, Aircell simplifies airborne communications and keeps you In Touch, In Flight®.

The 2006 winner of the FCC’s exclusive broadband frequency license, Aircell is also pioneering a revolutionary new wireless broadband system for North America. Available only from Aircell, it will include robust Wi-Fi hotspots that enable airline passengers to surf the Internet, use e-mail, and log on to their corporate VPN’s using their personal 802.11a/b/g-equipped Wi-Fi data devices. The system will also offer airline operational communications capabilities and provide a path to a wealth of future cabin services.

Set for introduction in 2008, the new broadband service will also be available to business aircraft operators, offering a similar set of features.

Aircell (www.aircell.com) has facilities in Louisville, Colorado, and Itasca, Illinois, USA.

Tom Myers
Aircell, Inc.
+1.303.379.0237
tmyers@aircell.com

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