Dave Glenn is vice president of customer operations for Gogo Business Aviation. In his current role, he directs many of the company’s customer-facing teams including tech support, sales engineering, network operations, training and data analytics. He drives a customer-centric approach to all aspects of the business, and his teams ensure Gogo’s products, processes and people support the best experience possible.
In his time with Gogo he’s overseen the team that ranked No. 1 in customer support for avionics in the Product Support Survey conducted by Aviation International News (AIN). In 2016 Gogo earned top billing in the annual survey for the sixth consecutive year. Glenn has a diverse background with 25 years of experience across various industries including aviation, Internet and software support.
Prior to Gogo he held leadership positions with the US Air Force, Covad Communications, and NICE Systems where he led global customer operations and support organizations. He has led global customer operations and support organizations that consisted of more than 1,000 personnel supporting customer bases of 500,000 and greater.
Additionally, Glenn has accumulated more than 3,000 flight hours as an evaluator navigator in the United States Air Force. He was a navigator aboard the C-130 Hercules, and was an Air Force 2 crewmember on the VC-137 in the 89th Airlift Wing at Andrews Air Force Base in Maryland. He earned a Bachelor of Science degree from the U.S. Air Force Academy; and a Master of Arts from Webster University.