GOGO BUSINESS AVIATION BROADBAND™ NETWORK SERVICE AND WEBSITE
Information Collected On Our Sites
Personal Information You Provide to Us
By using the Services, you may choose to provide information that could reasonably be used to contact you or to identify you personally (such as your name, email address, username and password for your Account (collectively, “Personal Information”)).
Information Collected by Automated Means
Whenever you use the Services, Gogo Business Aviation, as well as our service providers, may use a variety of technologies that automatically or passively collect information about how the Services are accessed and used (“Usage Information”). Usage Information may include, in part, browser type, operating system, the page served, the time, and the preceding page views. This statistical data provides us with information about the use of the Sites. We may also collect technical information about use of the Services, including, in part, orders, equipment installs, inventory, historical data usage in flight, and invoicing information. Our customers and dealers may access this technical information, if authorized. Usage Information is generally nonidentifying, but if Gogo Business Aviation associates it with you as a specific and identifiable person, Gogo Business Aviation treats it as Personal Information. We may collect Usage Information that is generated or captured during your interactions with the Services or Gogo Business Aviation that may be viewed by customers, dealers, or OEMS, including, but not limited to, information about Gogo Business Aviation equipment installed on aircrafts, order information and online ordering tools, flight characterization, information currently contained in CCDS, online RMA, quality management tools and technical references.
In connection with our voice services, we may collect call detail records (“CDR”), which may include information about the numbers you call, when you call them, and the length of those calls. We may also collect Customer Proprietary Network Information (“CPNI”), which includes the time, date, duration and destination number of each call, as well as the particular services you use.
In the course of collecting Usage Information, Gogo Business Aviation also automatically collects your IP address, MAC Address or other unique identifier (“Device Identifier”) for the computer, mobile device, Wi-Fi card, technology or other device (collectively, “Device”) you use to access the Services. A Device Identifier is a number that is automatically assigned to your Device when you access a web site or its servers, and our computers identify your Device by its Device Identifier. When you visit the Sites, we may view your Device Identifier. We use this information to determine the physical location of your Device and understand from what regions of the world the visitors to the Sites come. We also may use this information to enhance the Sites and we may associate your Device Identifier with your Personal Information. The technologies used on the Sites to collect Usage Information, including Device Identifiers, may include, without limitation:
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) to disable existing cookies; or (iii) to set your browser to automatically reject any cookies. However, please be aware that if you disable or reject cookies, some features and services on our Sites may not work properly because we may not be able to recognize and associate you with your Gogo Business Aviation Account.
We may also include web beacons (also known as Internet tags, pixel tags, tracking beacons and clear GIFs) with the content and ads that we deliver to you, which we will use to collect information regarding your interaction with such content and ads. A web beacon is a transparent graphic image placed on a web page or in an email, which indicates that a page or email has been viewed or that an email has been forwarded. In addition, a web beacon allows third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. A web beacon may also tell your browser to get content from another server.
How We Use the Information Collected
We use information we collect about and from you for a variety of business purposes, including, for example, to: provide the Services to you, respond to requests that you make, improve the Services, and to better tailor the content, advertisements, offers,] the features, performance, and support of the Services; and for purposes disclosed at the time you provide your Personal Information or otherwise with your consent. We may use transcripts of your e-mail conversations with our customer service agents for support, training, and improvements to our Services. If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with your Personal Information.
We may use your Personal Information to send you Service-related communications, for which you may opt out if you terminate your Account.
Information We Share
Third Parties Providing Services On Our Behalf. In order to provide the Services, carry out your requests, to make various features, services and materials available to you through the Sites, and to respond to your inquiries, we may share your Personal Information or Usage Information with third parties that perform functions on our behalf (or on behalf of our partners), such as companies or individuals that: host or operate our Sites; analyze data; provide customer service; manage payments; advertisers; sponsors or other third parties that participate in or administer our promotions or provide marketing or promotional assistance.
Law Enforcement Compliance. We may be required by law, or by law enforcement officers acting under the color of law, to record some or all of your communications on or through the Services. We may, and you hereby authorize us to, disclose your Personal Information (including your Account Information) and your communications through the Services, if required by law or by law enforcement officers acting under the color of law, or if we believe in good faith that such disclosure is necessary to: (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect or defend the rights, property, or safety of Gogo Business Aviation, you, other users, or third parties (especially in emergency situations).
If you are a California resident, you may ask us to refrain from sharing your information (whether collected online or offline) among our Affiliates for their marketing purposes, if the Affiliates are separate legal entities. Please tell us your preference by contacting us as indicated in the “How to Contact Us” section of this Notice.
Information We Receive from Third Parties
Gogo Business Aviation may receive information about you from third parties. For example, if you are on another website and you opt-in to receive information from Gogo Business Aviation, that website will forward to us your email address and other information about you so that we may contact you as requested. From time to time, you may also choose to participate in a third party application or feature (such as one of our Facebook or Twitter applications or a similar application or feature on a third party web site) through which you allow us to collect and share (or the third party to collect and share) information about you, including Personal Information. In addition, we may receive information about you if other users of a third party web site give us access to their profiles and you are one of their “connections” or information about you is otherwise accessible through your “connections” web page, profile page, or similar page on a social networking or other third party web site or interactive service.
Your Access and Choices
If you wish to verify, correct or update any of the Personal Information provided to us, you may do so by editing it in your Account page, or by contacting us at the above email address. In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Services. Please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements). You should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data remaining in our archives because of backups and other reasons.
How We Protect Personal Information
The connection through which you access the Services is an SSL-encrypted link. However, if you have VPN, Gogo Business Aviation recommends that you use that channel for greater security. SSLencrypted websites or pages, typically indicated by “https” in the address field and a “lock” icon, can also generally be accessed through the Gogo Business Aviation Services. You should be aware, however, that data packets from un-encrypted Wi-Fi connections can be captured by technically advanced means when they are transmitted between a user’s Device and the Wi-Fi access point. You should therefore take precautions to lower your security risks. Gogo Business Aviation recommends that you follow good security practices, such as ensuring that file-sharing is not enabled while accessing the Internet from an un-encrypted public network and that laptops have firewall and other protection against malware. Gogo Business Aviation recommends that sensitive or private information should not be accessed via or transmitted over an un-encrypted connection. Please be aware that while Gogo Business Aviation takes steps to provide reasonable security for Personal Information, and employs physical, technical, and administrative safeguards to protect such information, we cannot ensure or warrant the security of any information you transmit to us, and you use the Services and provide us with your information at your own risk.
Consent to Processing and Transfer of Information
If you are a User who resides outside the United States, please be aware that information we collect may be transferred to and processed in the United States. By using the Services, or providing us with any information, you consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to, those in the country where you reside and/or are a citizen.
The Services are not directed at Users who are under the age of 13, and we do not intentionally gather Personal Information such about Users. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.
How to Contact Us