Global Support

Award-winning, global service and support

At Gogo, global customer support excellence means everything. In 2016, for the sixth year running, Gogo Business Aviation was named the #1 Cabin Electronics support company in AIN’s annual Product Support Survey. We dominated the individual category ratings for: cost of parts, AOG response, warranty fulfillment, technical manuals and overall product reliability. And we continue to set and raise the bar in our ongoing commitment to customers around the globe.

Gogo customer operations at a glance:

  • Global Technical Support available 24 hours a day, 7 days a week
  • European support hub in the United Kingdom
  • State-of-the-art global Network Operation Center in Chicago, IL
  • Inmarsat SwiftBroadband services support for 4+ years; equipment support for 8+ years
  • The only service provider supporting three networks:  Gogo Biz, Inmarsat SwiftBroadband and Iridium
  • Highly mobile Field Support Representative team for on-demand, onsite support
  • Market leading Data Analytics team provides insight and actionable data for faster resolution